Search Overview

Reprise, a leading provider of personalized and interactive demos for enterprise sales and marketing teams, is pleased to add Megan Bauer as VP of Customer Success. Megan brings over a decade of experience in customer engagement, leadership, and strategic planning. She previously held customer success leadership roles at CloudHealth by VMware and AppNeta, Inc. Megan’s leadership significantly improved retention and customer engagement by implementing scalable processes and building cross-functional relationships with product teams. Megan holds a Master of Business Administration with a concentration in Leadership from Bentley University and a Bachelor of Science with dual majors in Corporate Finance & Accounting and Global Perspectives.

• Reprise, a rapidly growing SaaS company empowering enterprise sales and marketing teams, was seeking an experienced Head of Customer Success to lead their customer success team and drive value for their large enterprise customers. 

  Key Requirements
•  

  The role required a seasoned technical leader with a proven track record of:

  - Managing complex implementations and delivering exceptional customer experiences
• - Ensuring high renewal rates and minimizing churn

  - Building and developing high-performing customer success teams

• - Deep expertise in enterprise customer success management
• 
  

  The Solution

  Reprise partnered with Vardis, a boutique executive search firm, to identify the ideal candidate. Megan Bauer emerged as the top choice, bringing over 12 years of customer success leadership experience at high-growth SaaS companies.

  Impact

  Megan's appointment will have a significant impact at Reprise as she drives initiatives to boost customer satisfaction and improve net revenue retention (NRR) and scales the customer success team to better support Reprise's growing enterprise client base. Megan's expertise will enable her to implement strategies to enhance the customer experience and drive user adoption.

  •  

  Why This Search Succeeded

  • Several factors contributed to the successful outcome of this search:

    1. Deep Understanding of Requirements: Our team took time to thoroughly understand not just the technical requirements but also the strategic importance of the role.
    2. Precise Candidate Targeting: We identified candidates with the specific blend of technical expertise and proven leadership needed.
    3. Cultural Alignment: Beyond technical qualifications, we ensured the selected candidate aligned with Reprise's collaborative and customer-centric culture.
    4. Strategic Timing: The placement came at an optimal time as Reprise continues to expand its large enterprise sales and marketing capabilities.
  •  

• Company Overview

  Reprise is a rapidly growing SaaS company that empowers enterprise sales and marketing teams to build personalized, interactive demos that drive greater conversions, shorter sales cycles, and more revenue.

  Founded in 2020 and backed by leading investors like ICONIQ Growth, Bain Capital Ventures, and Glasswing Ventures, Reprise has become a market leader in the content experience platform space. The company's innovative solutions have attracted a prestigious roster of enterprise clients, including Microsoft, Dell, and ServiceNow.